[last updated November 2021]
We are serious about protecting your privacy. It is important to us to be clear about what information we collect about you, what we do with it, how we store it and your rights.
The words ‘you’, ‘your’, or ‘user’ means you, the visitor to our website and or purchaser of our products or services.
We may update this policy from time to time and the new provisions will apply from the date they are updated on our website, so we encourage you to check them regularly. We have included a ‘last updated’ date at the top to help you keep track of any changes.
Contacting us about your privacy
|Contact person:||Tony Jifkins|
|Phone:||+61 0400 542 556|
What is personal information?
‘Personal information’ is information that directly identifies you, such as your name, address, email, or data that could be used on its own or in combination with other data to identify you.
‘Sensitive personal information’ is information about you that requires additional protection such as health information, criminal history, ethnicity, religious beliefs, or sexual preferences. We do not actively collect sensitive information about you and request that you do not unintentionally share it with us. We will take steps to appropriately protect any sensitive information we do receive.
You can browse our website anonymously, although cookies may be used to collect information.
If you identify yourself to us when you for example, email or call us, make a purchase or apply to become a member, at that point we will start collecting your personal information in accordance with this policy.
Our website is not intended to be used by minors and we do not intentionally collect the personal information of persons under the age of 18. If you are the guardian of a minor and suspect they may have provided us with their personal information, please contact us and request to have the minor’s personal information destroyed.
How we collect personal information
At all times we try to only collect the information we need for the products and services we are providing. The information we collect about you includes your name, phone email, billing address and payment information (although our payment platform handles your credit card numbers).
The main way we collect personal information about you is when you give it to us. This generally occurs when you:
- contact us by phone or email
- make a purchase
- apply to become a member
- interact with us on social media
- ask to access information we hold about you
If you provide us with a testimonial, you give us your consent to use your name and photo (if supplied) with the content of your testimonial on our website and or in our marketing materials.
Social networking services and links to other websites
We may provide links to other websites or use social networking services such as LinkedIn, Facebook and Instagram to communicate with the public about our work. These websites have their own privacy policies.
When you communicate with us using these services, we may collect your personal information. The social networking service will also handle your personal information for its own purposes. We encourage you to familiarise yourself with the privacy policies of any service you use.
How we use personal information
In general, we use your personal information to fulfil orders (for example, to process your payment information and or to provide you access to the member portal), contact you, answer your enquiries, and or send you newsletters and other promotional materials with your permission. You may withdraw your consent at any time and unsubscribe from these emails by clicking on the unsubscribe link or by contacting us using our details at the top of this document.
We may give access to personal information we hold about you to appropriate and competent advisors or authorities for the purpose of obtaining advice, having services completed for our business (for example, IT services) or where we are required to disclose information by law.
Storage of personal information
You agree that we may retain your personal information indefinitely, although we are not obliged to do so. For example, we may retain your email address for the purpose of sending you newsletters.
Security and overseas recipients
We are committed to ensuring that your information is secure. We take reasonable steps to protect all personal information within our direct control from misuse, interference, loss, unauthorised access, unlawful or accidental destruction, modification or disclosure. We use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.
DISCLAIMER: While we do our best to ensure the security of your data, no method of transmission over the Internet or method of electronic storage can be 100% secure. Despite our efforts, we cannot guarantee the security of your data. Provided we have acted in accordance with this policy, we are not responsible for any loss you may suffer if your personal information has been unlawfully accessed.
We use a range of tools provided by third parties including our website hosting company, third-party service providers and search engine browsers to collect or view access and website traffic information. Third-party providers have their own privacy policies.
We may also use tracking pixels, cookies and session tools to improve your experience when accessing our website.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some of our website features may not function properly without cookies.
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. This information does not usually identify you but may be combined with other information to identify you. We use this information to help track your use of our website, to improve your user experience and the quality of our services and for tailored advertising. To find out how to opt out of tailored advertising please check the options available here – https://www.networkadvertising.org/choices/.
Accessing and correcting your personal information
Under privacy laws, you have rights in relation to your personal information which include the right to request access and correction of data. If you wish to exercise any of these rights, please contact us to make a request. You will need to provide proof of your identity to exercise these rights and we will also store a copy of your proof of identity with our stored information.
You may request copies of the information we hold about you and we will give you an electronic copy.
You may request to change or correct your personal information. If we do not agree with your requested change, we will let you know and keep a copy of your request with our stored information.
If you have any questions or concerns about our use of your personal information or wish to make a request to exercise any of your rights, please contact us using our contact details at the top. We will aim to respond to you within 30 days.
If you are not happy with any aspect of how we manage your concerns, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au. We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.